Last Updated: 22nd of May 2026 (AI bookings note: 17th of August 2026)

Please read these Terms and Conditions carefully before using our services. By booking or using any service provided by GC Airport Transfers (“we,” “us,” or “our”), you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Services

GC Airport Transfers provides private, door-to-door airport transfer services between Gold Coast Airport (OOL) and destinations across the Gold Coast and Northern NSW region. All transfers are private — we do not operate shared shuttles or ride-share services.

2. Bookings

All bookings must be made in advance via our website, by calling 0414 680 860, or through an authorised AI assistant using our booking gateway. A booking is only confirmed once you receive a written confirmation from us. We reserve the right to decline any booking at our discretion.

AI-originated bookings are created as pending requests. A human operator reviews and confirms every one. Payment is only ever taken through a secure payment link we email to you — never through the AI assistant itself.

3. Pricing

All prices are quoted in Australian dollars (AUD) and are subject to change without notice. Quoted fares are per vehicle (not per person) and apply to the route and vehicle type selected at the time of booking. Additional charges may apply for after-hours transfers, tolls, waiting time beyond the included grace period, or extra stops.

4. Payment

Payment is accepted via credit card, debit card, or other payment methods as indicated at time of booking (processed by Square). Full payment may be required at the time of booking or at the completion of the transfer, depending on the booking method selected. We never store your full card details on our AI gateway.

5. Cancellations and Refunds

Cancellations made with reasonable notice will receive a 100% credit redeemable on any future pre-booked transfer with GC Airport Transfers. Credits do not expire. Cash refunds are not provided.

No credit or refund will be issued if: (a) you miss your flight or departure and fail to notify us in advance; (b) your flight is cancelled and you do not contact us before the scheduled pickup time; or (c) you filled out the booking form incorrectly and didn’t let us know of the mistake 12 hours prior to pickup time.

To cancel or reschedule, please contact us as soon as possible on 0414 680 860.

6. Flight Monitoring

Where flight details are provided at the time of booking, we will make reasonable efforts to monitor arrival times and adjust accordingly. We are not responsible for delays caused by events outside our control, including airline delays, air traffic control, or airport congestion.

6a. Flight Diversions

If your flight is diverted and lands at a different airport from the one booked (for example, a Gold Coast Airport arrival diverted to Brisbane Airport), we will do our best to meet you at the airport where you actually land. Because the transfer is then a longer, different route, an additional charge applies. That charge is the difference between the fare you originally paid and the published fare for the new route in our online booking system — for example, the Brisbane Airport to Gold Coast fare in place of the Gold Coast Airport fare you booked. The additional amount is calculated from the fares shown on our booking form at the time and is payable before the transfer. Where a diversion makes the transfer impractical, our cancellation and refund terms apply.

7. Waiting Time

For airport arrivals, a complimentary waiting period is included from the flight’s actual landing time. Extended waiting beyond this period may incur an additional charge. For non-airport pickups, drivers will wait a reasonable time before the booking may be treated as a no-show.

8. Child Seats

Child seats are available on request from $25 per seat. It is the responsibility of the passenger to request child seats at the time of booking and to ensure the seat is appropriate for the child’s age, height, and weight. GC Airport Transfers accepts no liability for injury arising from failure to request or correctly use a child seat.

9. Luggage

Standard luggage allowance is based on the vehicle capacity. Passengers with oversized, excess, or specialty luggage (such as surfboards, bicycles, or medical equipment) should advise us at the time of booking to ensure an appropriate vehicle is assigned.

10. Passenger Conduct

Passengers are expected to behave in a respectful manner toward our drivers and vehicles. We reserve the right to refuse or terminate a transfer without refund if a passenger is deemed to be intoxicated, abusive, or poses a risk to safety.

11. Liability

GC Airport Transfers will take all reasonable care in providing services; however, we are not liable for any loss, delay, or damage arising from events beyond our control, including but not limited to traffic conditions, road closures, extreme weather, or vehicle breakdown. Our liability is limited to the value of the fare paid.

12. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

14. Changes to These Terms

We may update these Terms and Conditions at any time. The current version will always be available on this page. Your continued use of our services constitutes acceptance of any revised terms.

15. Contact

For questions regarding these Terms and Conditions, please call us on 0414 680 860, email admin@gc-airporttransfers.com.au, or visit gc-airporttransfers.com.au.