Cancellation & Refund Policy
GC Airport Transfers cancellation and refund policy. Cancel free of charge up to 24 hours before your pickup time and we refund you in full within 1 business day. Cancellations inside 24 hours of pickup are refunded at 50%. No-shows are not refunded. Flight delays are never charged: your driver tracks your flight and adjusts the pickup. If we cancel a booking, you receive a full refund. Last reviewed 29 September 2026.
Cancelling a booking
Reply to your booking confirmation email, text Angel on 0485 085 438 with your booking reference, or call 0414 680 860 (5am to 10pm AEST). The cancellation time is when we receive your message.
Refund timing
| When you cancel | Refund |
|---|---|
| More than 24 hours before pickup | 100% |
| Within 24 hours of pickup | 50% |
| No-show (we wait, you don’t travel) | No refund |
| Flight delayed or cancelled by the airline | No charge for the delay; rebook or cancel free |
| We cancel | 100% |
Refunds go back to the card or payment method you used and are processed within 1 business day of the cancellation; your bank may take a few days to show it.
Changes
Date, time and address changes are free at any time before pickup, subject to availability. If a change alters the fixed fare (for example a different destination or vehicle), we charge or refund the difference.
Applicability
This policy applies to all bookings paid through gc-airporttransfers.com.au, Angel or by payment link, for GC Airport Transfers (GCAT Investments Pty Ltd, ABN 19 800 902 179), Australia.