Privacy Policy
Last Updated: 4th of April 2025
Welcome to our Privacy Policy page. At GC Airport Transfers (“we,” “us,” or “our”), accessible from Homepage, we take your privacy seriously. This policy outlines the types of information we collect, how we use it, and how you can control your data.
By using our site and any associated services (including Google Ads lead forms), you agree to the terms in this Privacy Policy. This policy is provided for informational purposes only and does not constitute legal advice. Please consult a qualified attorney to ensure full compliance with applicable laws and regulations.
1. Introduction
1.1 Our Commitment
We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy describes what data we gather, why we collect it, and how we use it to enhance our services.
1.2 Scope
This policy applies to the website accessible at Homepage GC Airport Transfers, our related web pages, and any interactions you have with our service, including Google Ads lead form ads.
2. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, or other contact details you voluntarily provide.
- Usage Data: IP address, browser type, pages visited, and other analytics data to help us understand user behavior.
- Lead Form Data (Google Ads): If you fill out our Google Ads lead form, we collect the information you provide (e.g., name, phone number, email) for direct follow-up and service offers.
3. How We Use Your Information
- Service Provision: To schedule and provide our services effectively.
- Communication: To respond to inquiries, provide booking confirmations, or share relevant service updates.
- Improvements: To analyze trends, monitor Site usage, and develop new service features.
- Marketing: With your consent, to send special offers or promotions. You can opt out at any time.
4. Google Ads Lead Forms
4.1 Compliance with Google Policies
We utilize Google Ads lead forms to simplify your request for information or booking. This feature is implemented in compliance with Google Ads lead form policies, ensuring your data is handled lawfully and transparently.
4.2 Data Usage & Retention
- Collection: We only gather the data you voluntarily provide (e.g., name, phone, email).
- Purpose: This information is used to contact you regarding your inquiry, potential bookings, or relevant service updates.
- Opt-Out: Request data deletion or unsubscribe from communications at any time by contacting us.
5. Cookies & Tracking
We may use cookies or similar tracking technologies to enhance user experience and gather analytics. You can modify your browser settings to manage cookies, but disabling them may affect certain Site functionalities.
6. Data Sharing & Security
- Third Parties: We do not sell or rent your personal information. We may share data with trusted service providers (e.g., payment processors, analytics platforms) under strict agreements.
- Security Measures: We employ encryption and access controls to protect your data. While we strive to secure personal information, no method of transmission is 100% infallible.
7. Children’s Privacy
Our services are not targeted to individuals under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us to request deletion.
8. Your Rights & Choices
- Access & Correction: You can request a copy of your personal data or ask for corrections to be made.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual constraints.
- Opt-Out: Opt out of marketing communications or data processing whenever you wish.
9. Changes to This Policy
We may revise our Privacy Policy periodically. Updates will be posted on this page, with the “Last Updated” date reflecting the latest version. We encourage you to review this policy frequently.
10. Contact Us
For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us. We also invite you to visit our Homepage for more information on our services and offerings.
11. Refunds
For refunds we are happy to give customers 100% credit to be used at anytime to pre book future transfers. The only time this refund doesn’t apply if you mist your plane and don’t tell us or your flight is cancelled and you don’t inform us.
Terms and Conditions
Last Updated: 22nd of May 2026
Please read these Terms and Conditions carefully before using our services. By booking or using any service provided by GC Airport Transfers (“we,” “us,” or “our”), you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Services
GC Airport Transfers provides private, door-to-door airport transfer services between Gold Coast Airport (OOL) and destinations across the Gold Coast and Northern NSW region. All transfers are private — we do not operate shared shuttles or ride-share services.
2. Bookings
All bookings must be made in advance via our website or by calling 0414 680 860. A booking is only confirmed once you receive a written confirmation from us. We reserve the right to decline any booking at our discretion.
3. Pricing
All prices are quoted in Australian dollars (AUD) and are subject to change without notice. Quoted fares are per vehicle (not per person) and apply to the route and vehicle type selected at the time of booking. Additional charges may apply for after-hours transfers, tolls, waiting time beyond the included grace period, or extra stops.
4. Payment
Payment is accepted via credit card, debit card, or other payment methods as indicated at time of booking. Full payment may be required at the time of booking or at the completion of the transfer, depending on the booking method selected.
5. Cancellations and Refunds
Cancellations made with reasonable notice will receive a 100% credit redeemable on any future pre-booked transfer with GC Airport Transfers. Credits do not expire. Cash refunds are not provided.
No credit or refund will be issued if: (a) you miss your flight or departure and fail to notify us in advance; or (b) your flight is cancelled and you do not contact us before the scheduled pickup time.
To cancel or reschedule, please contact us as soon as possible on 0414 680 860.
6. Flight Monitoring
Where flight details are provided at the time of booking, we will make reasonable efforts to monitor arrival times and adjust accordingly. We are not responsible for delays caused by events outside our control, including airline delays, air traffic control, or airport congestion.
7. Waiting Time
For airport arrivals, a complimentary waiting period is included from the flight’s actual landing time. Extended waiting beyond this period may incur an additional charge. For non-airport pickups, drivers will wait a reasonable time before the booking may be treated as a no-show.
8. Child Seats
Child seats are available on request from $25 per seat. It is the responsibility of the passenger to request child seats at the time of booking and to ensure the seat is appropriate for the child’s age, height, and weight. GC Airport Transfers accepts no liability for injury arising from failure to request or correctly use a child seat.
9. Luggage
Standard luggage allowance is based on the vehicle capacity. Passengers with oversized, excess, or specialty luggage (such as surfboards, bicycles, or medical equipment) should advise us at the time of booking to ensure an appropriate vehicle is assigned.
10. Passenger Conduct
Passengers are expected to behave in a respectful manner toward our drivers and vehicles. We reserve the right to refuse or terminate a transfer without refund if a passenger is deemed to be intoxicated, abusive, or poses a risk to safety.
11. Liability
GC Airport Transfers will take all reasonable care in providing services; however, we are not liable for any loss, delay, or damage arising from events beyond our control, including but not limited to traffic conditions, road closures, extreme weather, or vehicle breakdown. Our liability is limited to the value of the fare paid.
12. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
14. Changes to These Terms
We may update these Terms and Conditions at any time. The current version will always be available on this page. Your continued use of our services constitutes acceptance of any revised terms.
15. Contact
For questions regarding these Terms and Conditions, please call us on 0414 680 860 or visit gc-airporttransfers.com.au.
